Return Policy

Every order that is placed will be packed and shipped with a lot of love and attention. It may happen that you are not satisfied, and that’s a pity, but there is no problem to return your product. You have the right to cancel your order up to 14 days after receipt without giving any reason. You have 14 days after cancellation to return your product.

 

A step-by-step returning plan:

1. Check first whether your return meets the conditions:
– The item must be undamaged
– The item must be returned in its original packaging

2. Fill out the return / withdrawal form and / or mail it to info@vansonal.nl . You can also copy it and paste it in the email if you do not have a printer or scanner. You can find the form here: Return Form

3. Re-pack the articles in the original packaging

4. Write the return address on the packaging:
Van Sonal
Mooienhof 91
7512EE ENSCHEDE
The Netherlands

5.Bring the package to the mailbox or the PostNL service point. **The costs of the return shipment needs to be paid by the customer.**

6. Once your returned package is received by us, we will refund the purchase amount to your bank account within 14 days.